Sustainability Policy

Sustainability Policy

Sustainability Policy of JourneyScapes (Pvt) Ltd

Our solid Sustainability Management supports us to emphasize the services that we provide to our clients to
continuously improve customer satisfaction to a delighted customer satisfaction, while we comply with applicable
legislation by Sri Lankan authorities and prevent negative environmental and social impacts with social
responsibility, contributing to the communities where we operate, contended employees and suppliers; thus,
achieving the economic success of our company.
This policy applies to all employees, contractors, consultants, business partners, and visitors associated with
JourneyScapes Travel. It will be communicated to our customers, suppliers, service providers, and all stakeholders
with whom we conduct business. Wherever possible, we encourage our partners and suppliers to meet the standards
outlined in this policy as a minimum requirement, or to demonstrate higher standards in support of responsible and
sustainable business practices within their relationship with JourneyScapes Travel.

 

Sustainability Management & Legal Compliance

JourneyScapes (Pvt) Ltd is committed to conducting its business responsibly by integrating environmental, social,
and economic sustainability into all aspects of our operations. We strive to minimize our environmental impact,
support local communities, promote responsible tourism, and continuously improve the quality of our services.
We are committed to complying with all applicable laws, regulations, and statutory requirements of Sri Lanka,
including those related to tourism, environmental protection, occupational health and safety, and employment. Our
operations are regularly reviewed to ensure ongoing legal compliance and continual improvement.
Through responsible business practices, employee awareness, and collaboration with our partners and suppliers,
JourneyScapes (Pvt) Ltd aims to deliver sustainable tourism experiences that protect the environment, benefit local
communities, and contribute to the long-term success of our business. 

Health & Safety Policy

At JourneyScapes (Pvt) Ltd, we are committed to protecting the health, safety, and wellbeing of our employees,
customers, suppliers, and partners. We comply with applicable national laws, regulations, and best practices related
to workplace health and safety. We promote a proactive safety culture by identifying risks, preventing accidents, providing necessary guidance, and ensuring safe working conditions across our operations.

Our Commitments
JourneyScapes is committed to: Providing a safe and healthy working environment for all employees. Identifying workplace hazards and taking preventive actions to reduce risks. Providing appropriate safety information, training, and awareness to employees. Ensuring offices, equipment, and facilities are maintained in safe working conditions. Providing first aid facilities and emergency contact information. Encouraging employees to report accidents, incidents, and unsafe conditions. Ensuring safe practices during business travel, transportation, and customer activities.

Office Health & Safety
We ensure that:

  • The workplace is clean, well-maintained, properly ventilated, and adequately lit.
  • Employees have access to clean drinking water and suitable sanitation facilities.
  • Office equipment is regularly checked and maintained.
  • Emergency exits and evacuation procedures are communicated to employees.
  • Employees follow safe working practices and report any potential hazards

Employee Health & Safety.

  • Employees must follow company safety procedures and avoid unsafe behaviour.
  • Alcohol and illegal drug use during working hours or while performing company duties is strictly
    prohibited.
  • Employees are encouraged to maintain a healthy and safe working environment for themselves and others.
Customer Safety & Risk Management

JourneyScapes considers customer safety a priority. We assess and manage risks related to:

  • Transportation services (vehicle condition, driver safety, and required licenses).
  • Excursions, activities, and destination experiences.
  • Accommodation and service providers.
  • Emergency situations during tours.

    Our suppliers and partners are encouraged to maintain appropriate health and safety standards.
Emergency Procedures

JourneyScapes maintains procedures to respond to emergencies, including:

  • Medical emergencies
  • Accidents during tours
  • Natural disasters
  • Fire and evacuation situations
  • Other unexpected incidents

    Emergency contacts and response procedures are kept available to ensure timely action.

Accident & Incident Reporting

All accidents, injuries, safety concerns, and incidents must be reported to management. Reports are reviewed to
identify causes and implement corrective actions to prevent future occurrences.

Through this policy, JourneyScapes (Pvt) Ltd continues to promote safe, responsible, and sustainable tourism
operations while protecting employees, customers, and communities.

Internal management: social policy & human rights

JourneyScapes (Pvt) Ltd is committed to maintaining a fair, safe, and inclusive workplace where the human rights
and dignity of all employees, partners, suppliers, and local communities are respected. We uphold equal opportunity, prohibit discrimination, child labour, forced labour, harassment, and exploitation, and are committed to providing fair compensation that meets or exceeds the applicable legal minimum wage while striving to support a living wage wherever reasonably practicable. We promote employee wellbeing, safe working conditions, and fair employment practices in compliance with all applicable Sri Lankan labour laws and internationally recognized human rights principles. Through ethical business conduct, respect for local cultures, and community engagement, we foster a responsible, inclusive, and socially sustainable working environment.

Internal management: environment

JourneyScapes (Pvt) Ltd is committed to minimizing the environmental impact of our operations by integrating
sustainable environmental management into our daily business activities and decision-making processes. We are
committed to reducing energy, water, and paper consumption, minimizing waste through the principles of reduce,
reuse, and recycle, and preventing pollution wherever possible.

We encourages responsible energy use by ensuring that office equipment, including computers, printers, and air
conditioning units, are switched off after office hours and during breaks whenever possible. Energy-saving
practices are communicated through staff awareness sessions, internal reminders, and displayed notices around the
office. The last person leaving the office is responsible for checking that all equipment is switched off

We are currently exploring the possibility of transitioning to solar energy as part of our sustainability initiatives.
The project is still under discussion and evaluation, including feasibility, investment requirements, and
implementation options.

implemented a Water Reduction Policy to promote responsible water use and minimize water wastage. Water
consumption is monitored through utility records, and staff are encouraged to follow water-saving practices. The
company takes actions to prevent leaks, reduce unnecessary water use, and raise staff awareness through internal
communication and reminders.

We promote responsible purchasing by giving preference to locally sourced, recyclable, and environmentally
friendly low energy equipment products and encourage our suppliers and business partners to adopt sustainable
practices. Our staff receive regular awareness, guidance, and training on environmental responsibilities and are
encouraged to actively participate in energy conservation, waste segregation, digital documentation, and responsible
resource use. We continuously monitor and improve our environmental performance through measurable
objectives, regular reviews, and compliance with applicable environmental legislation.

Through responsible marketing, efficient operations, and a culture of continuous improvement, JourneyScapes (Pvt) Ltd aims to reduce its environmental footprint while supporting biodiversity conservation, climate action, and the long-term sustainability of the destinations and communities in which we operate. 

Land use
JourneyScape (Pvt) Ltd offices are located in a Urban area and abides by all local land use laws, respects
local cultural and natural resources in our business operations, and favours sustainable architecture and
design.

Sustainable Excursion Policy

JourneyScapes (Pvt) Ltd gives preference to excursions and activities that operate in accordance with recognised sustainability principles and demonstrate respect for local communities, traditions, animal welfare and the natural environment

JourneyScapes works with contracted excursion providers that do not offer products or services that cause harm to people, animals, plants, natural resources or the environment, including unnecessary impacts on water and energy resources. Activities that may be considered socially or culturally unacceptable are not promoted or included in our travel products

Where possible, JourneyScapes promotes excursions that generate positive economic benefits for local communities and support fair and equitable working conditions for local employees and service providers

JourneyScapes does not promote activities involving captive wildlife, except where such activities are properly regulated and operated in compliance with applicable local, national and international laws and regulations. Excursions involving interactions with wildlife are expected to follow relevant animal welfare guidelines and codes of conduct.

All contracted excursion providers are encouraged to minimise disturbance to natural ecosystems and operate in a responsible manner that protects biodiversity, local environments and cultural heritage.

Through supplier selection, product development, contractual requirements and periodic partner reviews, JourneyScapes aims to ensure that excursions offered to clients contribute positively to the environment and local communities while providing responsible and meaningful travel experiences

General suppliers policy

JourneyScapes (Pvt) Ltd recognizes that our suppliers and business partners play a vital role in delivering responsible tourism experiences and achieving our sustainability objectives. We are committed to selecting and working with suppliers who share our commitment to environmental protection, social responsibility, ethical business practices, and legal compliance.

Where practical, JourneyScapes (Pvt) Ltd gives preference to locally owned businesses, locally sourced products and services, and suppliers with recognized sustainability certifications or demonstrated sustainable practices. We communicate our sustainability expectations to suppliers, conduct regular reviews of their performance, and encourage continual improvement through ongoing collaboration and responsible supplier management. By working together with our suppliers, we aim to minimize environmental and social impacts, support local communities, and deliver sustainable, high-quality tourism experiences for our guests.

 

Sustainable Purchasing Process – JourneyScapes (Pvt) Ltd

JourneyScapes (Pvt) Ltd evaluates purchasing needs and prioritizes sustainable alternatives by considering environmental impact, local sourcing, supplier practices, product durability, certifications, eco-friendly materials, and reduced packaging. We give preference to products and services produced with respect for people and the planet, including local, organic, fair-trade, and recycled products where available. Preference is also given to locally owned suppliers that are sustainability certified or have implemented responsible sustainability practices

Before purchasing new items, JourneyScapes considers repairing, reusing, or repurposing existing resources to reduce waste. Suppliers are selected based on quality, value, sustainability performance, and compliance with labour and legal requirements. The company avoids purchasing illegal wildlife products, threatened species items, and illegal cultural artifacts, while regularly reviewing purchasing practices for continuous improvement.

Inbound partner agencies

JourneyScapes (Pvt) Ltd selects and evaluates inbound partner agencies based on service quality, legal compliance, safety, and sustainability performance. Preference is given to partners that demonstrate responsible environmental practices, fair employment, community engagement, biodiversity protection, and ethical business conduct. Recognized sustainability certifications, such as Travelife, GSTC, or ISO, are considered where applicable.

Our sustainability expectations are communicated through our Sustainability Policy, Supplier Code of Conduct, contracts, and regular communication. We encourage partner agencies to promote sustainable accommodations, responsible excursions, efficient transport, protection of wildlife and local culture, and accurate sustainability information.

Partner performance is reviewed through regular communication, customer feedback, and operational evaluations. Where improvements are needed, we work collaboratively with partners by providing sustainability guidance, sharing best practices, and encouraging continuous improvement. Our goal is to build long-term partnerships that deliver responsible, high-quality tourism experiences while creating positive environmental, social, and economic impacts.


Transport

JourneyScapes (Pvt) Ltd is committed to providing safe, efficient, and environmentally responsible transport services while reducing fuel consumption and carbon emissions across all tourism operations.

The company uses a mix of company vehicles and external transport providers, including cars, vans, buses, and safari vehicles, depending on itinerary needs. Some of our vehicles already have good fuel efficiency, and we actively prioritize their use to reduce environmental impact.

We aim to optimize routing and vehicle utilization to minimize unnecessary mileage and emissions. When selectin transport providers, we consider safety, legal compliance, vehicle condition, and where possible, sustainability performance and responsible driving practices.

Sustainability expectations are communicated through contracts and operational briefings, including efficient route planning, reduced idling, and safe driving behavior. Transport partners are encouraged to adopt fuel-efficient practices and minimize environmental impact.

Transport performance is monitored through route reviews, operational planning, and guest feedback. The company provides regular guidance to drivers and encourages continuous improvement through collaboration.

Success is measured through reduced fuel use and emissions, efficient travel operations, and strong partnerships with responsible, fuel-efficient transport providers.
 

Accommodation

JourneyScapes (Pvt) Ltd is committed to working with accommodation providers that support responsible tourism by maintaining high standards of quality, safety, environmental protection, and social responsibility.

JourneyScapes (Pvt) Ltd works with hotels, boutique hotels, guesthouses, eco-lodges, and other accommodation providers across Sri Lanka. Sustainability is considered when selecting and evaluating accommodation partners, alongside quality, safety, legal compliance, and guest satisfaction. Preference is given to providers that demonstrate responsible practices such as energy and water conservation, waste management, community support, fair employment, and recognized sustainability certifications where available.

Our sustainability expectations are communicated through supplier guidelines, contracts, and regular communication. Accommodation partners are encouraged to continuously improve their sustainability performance, while the company monitors performance through guest feedback and periodic reviews. By working collaboratively with our accommodation providers, we aim to deliver responsible tourism experiences while reducing environmental impacts and supporting local communities.


Activities

JourneyScapes (Pvt) Ltd works with licensed activity providers including local guides, safari operators, communitybased tourism initiatives, and excursion companies. We consider safety, quality, legal compliance, and sustainability when selecting partners, giving preference to those who demonstrate responsible environmental practices, respect for local culture, wildlife protection, and community benefit.

We communicate sustainability expectations through supplier guidelines and agreements, including responsible tourism behavior, protection of biodiversity, avoidance of harmful wildlife or environmental impacts, and support for local communities. We does not permit or promote the purchase, sale, or promotion of souvenirs containing threatened flora and fauna species, illegally obtained historic or archaeological artefacts, illegal drugs, or any other prohibited substances. We are committed to complying with all applicable local and international laws, including the CITES Convention, and encourage responsible purchasing practices among our suppliers, business partners, employees, and guests. This commitment is communicated through our sustainability policy and shared with all relevant stakeholders to support responsible and sustainable tourism.

Activity provider performance is monitored through guest feedback, reviews, and ongoing communication, while continuous improvement is encouraged through guidance and collaboration. Success is defined by safe, responsible experiences, protection of natural and cultural heritage, and strong partnerships that support sustainable tourism.


Tour leaders, local representatives, and guides

JourneyScapes works with SLTDA-registered and qualified tour leaders, local representatives, and licensed guides who are selected based on experience, local knowledge, and responsible tourism practices. All guides are recruited through screening, interviews, and compliance checks with SLTDA standards, and are trained on sustainability, cultural respect, wildlife protection, and the company Code of Conduct.

Performance is monitored through guest feedback, evaluations, and field reviews. Regular briefings are conducted on sustainability practices, and guides are encouraged to promote responsible travel and minimize environmental impact. Incentives are provided for strong performance, and success is measured through guest satisfaction, compliance with SLTDA standards, and sustainable tour delivery.